🚚 Delivery
What are the delivery times?
Our orders are processed within 1 to 3 business days and delivered in an average of 7 to 15 days.
This timeframe may vary depending on your location, current logistical conditions (package volume, public holidays, etc.), and the general situation in the destination country.
Is delivery free?
Yes, delivery is free for any order in mainland France with a minimum purchase of €60.
What are the delivery costs?
Delivery in mainland France is €2.90 for any order under €60.
It is €5.90 for other European countries.
📦 Orders & Tracking
How can I track my order?
A confirmation email with your tracking number is sent to you as soon as it is shipped. You can track your package directly from the link provided.
Can I change or cancel my order?
Any changes or cancellations must be requested within 24 hours of placing the order, by email to our customer service.
Contact email address: contactcozyom@gmail.com
↩️ Returns & Refunds
What is your return policy?
In accordance with the law, you have a 14-day right of withdrawal after receiving your order. Return shipping costs are at your expense.
When will I be refunded?
The refund is issued within 15 to 30 days after receipt of the return.
🛍️ Products
Are your products of good quality?
Each COZYOM product is carefully selected for its quality, aesthetics, and durability. We test each item beforehand before offering it in the store.
Are batteries included?
Unless otherwise stated at the bottom of the description on the product page, batteries are not included.
💳 Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard).
Your payment is secure.